Resident Liaison Officer

-200 per day Umbrella | 12-Month Contract | Harlow

We are currently recruiting for a Resident Liaison Officer on a 12-month temporary contract.

This role will involve acting as the key point of contact between residents and contractors during construction and refurbishment works, ensuring residents are kept informed and any concerns are dealt with promptly and professionally.

Key Responsibilities:

• Act as the main point of contact for residents throughout ongoing works.

• Provide updates on project progress, timescales and potential disruption.

• Build positive relationships with residents and manage expectations.

• Handle complaints and resolve resident concerns effectively.

• Carry out home visits to discuss works and gather feedback.

• Maintain accurate records of resident interactions, complaints and feedback.

• Liaise with contractors and project teams to ensure effective communication.

Essential Requirements:

• Excellent communication and interpersonal skills.

• Previous experience in a resident liaison or customer-facing role.

• Strong organisational and problem-solving abilities.

• Ability to manage challenging conversations and resolve complaints.

• Full UK driving licence and access to a vehicle.

Contract Details:

• Rate: -200 per day Umbrella

• Duration: 12 months

• Location: Harlow, Essex

• Working arrangements: Site-based, 3-4 days per week

Linsco is acting as an Employment Business in relation to this vacancy.