Service Manager Salary: 55,000 per annum + Company Car Hours: Monday to Friday, Full-Time Contract: Permanent Overview We''re looking for an experienced Service Manager to lead and develop a customer-oriented, profitable workshop at our main heavy goods vehicle dealership in Cardiff with 40 staff. This is a key leadership role where you''ll drive performance, ensure exceptional customer service, and achieve all manufacturer and company standards. Key ResponsibilitiesManage and develop all workshop staff, service advisors and administratorsAchieve financial performance targets and exceed company KPIsMaximise sold hours vs pledge vs budgetDrive labour sales growth and maintain manageable WIP levelsEnsure high levels of customer service and resolve customer issuesManage technician performance (efficiency, utilisation, productivity)Oversee site health and safety and create a safe working cultureDevelop staff through appraisals and identify training needsProvide daily/weekly/monthly reports to Business DirectorsWhat You''ll NeedProven experience as a Service Manager in a commercial vehicle dealershipStrong understanding of workshop KPIs and financial performanceExperience managing technician performance and workshop efficiencyExcellent customer service and staff development skillsKnowledge of health and safety requirements in a workshop environmentAbility to drive a ''one team'' culture and engage staff effectivelyWhat''s On Offer 55,000 per annum basic salaryCompany carMain deal