Protection Specialist Claims AssessorSalary - competitiveAre you someone who thrives on helping others and has experience in assessing protection claims?Do you enjoy working in a supportive team where empathy and attention to detail matter?We''re looking for experienced Life Claims Assessors to join our brilliant team. We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year - and we''d love your help to keep that going.A bit about the jobYou''ll assess life, terminal illness and critical illness claims - from investigation to outcome - while supporting customers with empathy, including delivering difficult news sensitively.From start to finish, you''ll guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed.You''ll manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies. Communication is key, when working with brokers and third parties, as well as customers.You''ll also be a key contact for technical queries and help coach others. This role is all about delivering great service and making a real difference.Skills and experience we''re looking for Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection). Knowledge of legal aspects like probate and CIDRA rules. Experience managing claims end-to-end, including signing out claim''s decisions independently. Strong