Head of Operations and Business Improvement Colchester - Hybrid working PermanentCompetitive salary We are recruiting a Head of Operations and Business Improvement to provide strategic leadership across planning, governance, compliance, and operational performance within a growing service-led organisation. This is a senior leadership role, reporting directly to the Divisional Managing Director, and working closely with Heads of Delivery and Sales to ensure the business has the capability, controls, and performance frameworks needed to deliver operational commitments, meet budgets, and support long-term growth.The RoleYou will take ownership of operational governance, performance management, and resource strategy, ensuring the organisation operates efficiently, compliantly, and at scale. Your focus will be on strategic oversight, KPI performance, and continuous improvement to improve the overall business running.Key ResponsibilitiesDefine and lead the planning framework, service model, and performance standardsSet, monitor, and drive KPIs across operational and service delivery functionsIdentify operational risks and develop mitigation strategies with senior leadershipDrive governance, controls, and continuous improvement Act as a strategic partner to Deliver Sales, supporting decision-making and cross-functional alignmentAbout YouEssential:Senior leadership experience within operations, service delivery, or operational improvementsBeen hands on in a role driving Change manag