Student Hub Supervisor (Night Working)University of Southampton - SO17 1BJ - Fully Onsite6 Months Temporary with the potential to extend3/4 Days on 3/4 days off, 12 hour shifts between 8PM - 8AM, Monday to Sunday 19.24 Per Hour PAYE Job PurposeTo lead and supervise the Student Hub team, ensuring the delivery of a high-quality, professional advice and information service to students. The role involves managing day-to-day operations, supporting staff development, monitoring performance, and maintaining service standards across multiple communication channels. Key Accountabilities / Primary ResponsibilitiesLine-manage Student Hub Advisors, providing guidance, support, and regular feedback.Oversee daily workflow, ensuring adequate staffing and resource allocation.Conduct regular team meetings and one-to-one sessions to maintain engagement and performance.Ensure the Student Hub provides accurate, timely, and professional advice across all channels.Monitor service standards and implement improvements where necessary.Handle escalated queries and complaints, resolving issues promptly and effectively.Maintain and update procedures, ensuring compliance with University policies and data protection regulations.Produce and review reports on service performance, identifying trends and areas for improvement.Support rota planning for 24/7 coverage and ensure flexibility in service delivery.Identify training needs and coordinate development opportunities for team members.Foster a positive and