IT User Support Specialist/IT Support AnalystA fantastic opportunity has arisen for a IT User Support Specialist/IT Support Analyst to join our London based law firm on a permanent basis.IT User Support Specialist/IT Support AnalystResponsibilities and Duties:* Provide assistance by liaising with clients via email, telephone or in person as part of the London IT Service;* Ensure that all support requests are dealt with promptly and escalate unresolved issues to the London IT Manager or teams in London and New York;* Log all calls using Helpdesk Software (iSupport);* Escalate calls to the appropriate teams with the assistance of the IT User Support Coordinator;* Must be able to prioritise support requests and keep clients informed of the status of their query;* Provide direct hands on IT support to users in a Microsoft Windows environment;* Troubleshoot a wide variety of Hardware and Software issues across the London office;* Assist with the planning, scheduling and execution of computer equipment installations, imaging, upgrades and effectively escalating user requests, problem trends and business needs where required;* Will at times be asked by the London IT Manager to liaise with The Training Department in NY to provide training for new joiners on Microsoft Word, Excel and PowerPoint; Document Management and Telephone Systems;* Will at times be asked to help plan and run training workshops designed to increase skills in specific areas of IT based on support call trends;* He