Cloud Support Engineer / IT SupportLondon £40-£45K Office-based This is a varied, hands-on position within a growing managed service environment where you''ll be involved in both technical delivery and day-to-day coordination. Rather than just working through tickets, you''ll play an active role in supporting client systems, improving internal processes, and helping ensure services run smoothly across multiple environments.Working closely with the Managing Director and a small team of engineers, you''ll support a range of clients across cloud platforms, infrastructure, and security. The role blends 2nd line technical support with project work and operational oversight, giving you real visibility across how the business is delivered.What you''ll be doingYou''ll provide support and ongoing maintenance across client cloud and infrastructure environments, with a strong focus on Microsoft technologies. This includes troubleshooting issues, supporting deployments, and helping maintain secure and reliable systems across networks and cloud services.You''ll also act as an escalation point for more complex technical problems, particularly around networking and firewall configuration, while working alongside the support team to maintain high service standards.Alongside the technical responsibilities, you''ll take on a coordination element within the engineering function. This includes helping organise workloads, tracking changes across services, supporting internal communication, and en