Claims Team Leader 30,000 - 40,000 DOEMonday-Friday 9am-5pmLancashire - Office based MPJ Recruitment is partnering with a rapidly expanding business that is continuing to grow its Motor Claims division. This is an exciting opportunity to join the company at a pivotal stage, following the recent opening of a second North West office and ambitious growth plans through 2026.OverviewAs a Claims Team Leader, you will be responsible for leading, motivating, and developing a team of motor claims handlers. You will ensure claims are managed efficiently and in line with company policies, procedures, and Service Level Agreements (SLAs), while delivering an exceptional customer experience.Claims Team Leader Responsibilities:Lead and motivate a team of motor claims handlers to deliver outstanding customer serviceWork closely with key stakeholders to implement, develop, and continuously improve processesSet, monitor, and achieve team objectives using SLAs and KPIsConduct regular 1-to-1s, team training sessions, and performance management reviewsSupport the recruitment process, including interviewing and selecting new team membersAchieve individual performance targets and KPIsClaims Team Leader Benefits:Monday to Friday working hoursFlexible working optionsAnnual leaveFree on-site parking3x life assurance6% pension contributionFully paid trainingExcellent career progression opportunitiesInterested in finding out more? Click Apply today.