Position Office Administrator Department Administration / Operations Purpose of the Role The office administrator supports the business with all administrative tasks, including customer service, sales order processing, and office-based support for warehouse goods-in and despatch operations. The role ensures customer enquiries, orders, and back orders are handled accurately, efficiently, and within agreed timeframes. Key Responsibilities and Outcomes Customer Service - Answer telephone calls promptly and politely, assisting with enquiries and escalating where required - Build and maintain positive working relationships with the sales team and customers - Ensure all customer enquiries received via Zendesk are responded to promptly Order Processing - Process all new orders received via B2B platforms, email, and telephone - Send all processed orders to the warehouse by the end of each working day - Ensure back-ordered items are correctly processed alongside new orders - Liaise with the warehouse team regarding priority and urgent orders - Provide office-based support to warehouse operations, including goods-in and despatch CRM Management - Maintain accurate and up-to-date customer information within the CRM system - Manage back orders by merging duplicates and checking for required products - Keep customers informed of the status of back-ordered products Key Performance Indicators - All sales orders sent to the warehouse by the end of the working day - Zendesk inbox cleared by th