3rd Line Cloud Support Network Engineer - Must have an Active DV ClearanceWe are seeking a 3rd Line Cloud Support Network Engineer to join a dedicated operations team supporting a high-profile user community. You''ll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset.Key Responsibilities:Provide 3rd line network support to a secure, mission-critical environmentMonitor Event Management tooling, triage alerts, and escalate where necessaryEngage with internal teams, customers, and stakeholders on issue resolutionContribute to service improvement and documentation upkeepShift patterns are 07:00-15:00 and 11:00-19:00Technical Requirements:VCenter NSX-TCisco Firepower Management CentreCisco IOSCisco ISEJuniper Switches and JUNOSSolarWindsActive DirectoryWindows Servers