Ready to kick-start your future career in IT?Join us as an IT Hub Desk Apprentice and you''ll gain hands-on experience supporting the UK''s largest water and wastewater provider, work with expert IT Engineers, and earn a Level 3 Information Communications Technician qualification to launch your IT career.What you''ll be doing as an IT Hub Desk Apprentice: IT Stock Management: Organise, track, and support ordering of IT equipment.Customer Onboarding: Set up IT for starters and movers, collect kit from leavers, and follow security processes.2nd Line Support: Resolve hardware, software, and peripheral issues; diagnose and escalate when needed.Customer Experience: Act as a friendly point of contact and identify service improvements.Learning and Development: Train, shadow IT Hub Engineers, test new features, and begin learning automation tools. Where you''ll work:Location: Base location - Either Clearwater Court Reading, Kemble Court Reading or SwindonHours: 36-hour week over four working days plus one training dayStart date: September 2026Training and qualification: You''ll train with Firebrand Training, combining online learning with residential block release at their Wyboston Lakes training centre, with accommodation provided.Qualification achieved: Level 3 Information Communications Technician StandardDuration: Permanent contract with a 18-24 month structured programmeWhat you should bring to the role: GCSE Maths and English (grade 9-4 / A-C)Computer knowledge gained through