You''re an all-rounder: a great communicator with strong organisational skills and the ability to get things done. You believe that everyone deserves great customer service. You may have no experience of Housing, but you''re looking to build a career helping to deliver a service that people need. About us We''re the Service Improvement Team at Barnet Homes. We help customers to resolve complex issues that concern their housing, and we deliver service improvement projects that help teams to deliver what our customers need. We''re a team with a great track record of developing new staff members. Our offer As a Trainee Service Improvement Officer, you will support and deliver priority service improvement projects, carrying out a range of tasks that may include: producing clear, easy-to-follow procedures and process maps for colleagues, e.g. to help our service to comply with the requirements of Awaab''s Law presenting data within clear graphs and tables, and creating powerpoint presentations for different audiences creating phone-call scripts, templates and communications to simplify customer access drafting business cases to persuade senior colleagues to support a new initiative capturing residents'' views through targeted customer surveys writing high-quality responses to Councillors and MPs about residents'' housing issues. On this 12-month fixed-term contract, we''ll support you to learn on the job, and will arrange training to help you to develop. Our former trainee, Na