Temporary Customer Service Associate

Location: London Bridge
Hours: Monday to Friday, 9:00am - 5:30pm
Working Pattern: Fully office-based (5 days per week)
Contract: 3 Months
Pay Rate: £115.38 per day plus holiday pay
Start Date: Immediate

Are you an organised, customer-focused professional who enjoys building rapport and delivering outstanding service£

Our client is looking for a Temporary Customer Service Associate to join their growing team on an immediate basis. This is an excellent opportunity to work within a purpose-driven organisation that supports customers with important estate planning decisions.

As the first point of contact for many customers, you''ll play a key role in ensuring they receive a positive and supportive experience. Your primary responsibility will be to engage with customers and book appointments into the diaries of the Estate Planning Consultants, helping clients take the next step in their estate planning journey. Alongside this, you''ll provide exceptional customer service, managing enquiries with empathy, professionalism and efficiency.

Key Responsibilities

• Contact customers who have expressed an interest in the company''s estate planning services and schedule appointments with the Estate Planning Consultants.
• Manage consultant diaries efficiently, ensuring appointments are booked accurately and effectively.
• Provide exceptional customer service by handling enquiries via phone, email and other communication channels.
• Build trust and rapport with customers, answering general queries and providing clear, jargon-free information.
• Resolve customer issues or liaise with the appropriate internal teams to ensure a seamless customer experience.
• Accurately record customer interactions, notes and follow-up actions within the CRM system.
• Collaborate with colleagues across the business to deliver a high-quality customer journey.
• Maintain a high level of accuracy, professionalism and attention to detail in all aspects of the role.

About You

You''ll be a confident communicator with a genuine passion for delivering excellent customer service. You enjoy speaking with people, are naturally organised, and remain calm and empathetic when supporting customers.

You''ll also have:

• Experience in a customer service, customer support, appointment booking or contact centre environment.
• Excellent verbal and written communication skills, with the ability to communicate confidently and sensitively.
• Strong organisational skills with the ability to prioritise a busy workload.
• Experience using CRM systems to manage customer interactions.
• A proactive, positive attitude and a willingness to learn.
• A collaborative approach and the ability to work effectively as part of a team.
• High levels of accuracy and attention to detail.

Why Apply£

• Immediate start available.
• Gain valuable experience within a fast-growing, customer-centric organisation.
• Work in a supportive and collaborative team environment.
• Opportunity to make a genuine difference by helping customers during important life moments.

Please only apply if you have the relevant experience and are available to start immediately.

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