Desktop Support Engineer 3 months - extension for 9 months Bristol - x5 days initially then x3 days onsite and x2 remote Inside ir35 - 235 per day Role The Desktop Support Analyst plays a vital role in providing second-line technical support to staff. Operating in a dynamic, fast-paced environment, the team is dedicated to resolving technical issues efficiently and ensuring seamless service delivery. This role requires adaptability, strong technical skills, and excellent communication to support staff in their day-to-day work. This is an excellent opportunity to contribute to a high-performing team, ensuring the technology services run smoothly and effectively. Key responsibilitiesRespond to technical queries escalated from the IT Service Desk, the primary point of contact for all IT incidents and service requests.Deliver prompt and effective support across phone, email, remote tools, and in-person channels.Troubleshoot, diagnose, and resolve hardware, software, and network issues, ensuring minimal disruption to services.Work collaboratively with IT Service Desk colleagues and other technical teams to improve processes, share knowledge, and enhance service delivery.Maintain accurate records of incidents, requests, and solutions to support effective tracking andQualifications and Experience Technical Working knowledge of an ITSM tool, preferably ServiceNow.ITIL Foundation certification.Working knowledge of ISO27001.Experience with Citrix Desktop Director.Proficiency in Micro