Your new company A well-established player in the entertainment and manufacturing sector is quietly on the lookout for a talented Parts and Customer Service Administrator. With a strong reputation for innovation and a collaborative team culture, this organisation offers a dynamic environment where your skills will be valued and your growth supported. This role is a permanent position based in the heart of fashionable Richmond and is a permanent role based fully on-site, 5 days a week, Monday to Friday, with excellent opportunities for long-term development.Your new role This is a hands-on, multi-faceted role within a busy customer service department. You''ll be the go-to person for managing orders, liaising with suppliers, and supporting both internal teams and external clients. From chasing delivery dates to resolving invoice queries, your day-to-day will be varied, fast-paced, and rewarding.Key responsibilities include:Handling inbound calls and emailsProcessing sales and purchase ordersSending updates and technical information to customersManaging pro forma invoices and chasing paymentsCoordinating with suppliers and engineers to ensure accurate parts orderingGenerating reports and maintaining inventory recordsAdvising on delivery schedules and resolving queriesWhat you''ll need to succeedThis role suits someone who''s naturally organised, thrives under pressure, and enjoys problem-solving. You''ll be confident in communicating with customers and suppliers, and have a genu