Sales Support Specialist Are you passionate about delivering outstanding B2B customer service and keeping complex order processes running like clockwork? Do you thrive at the center of sales, logistics, and operations making things happen for customers every day?We re looking for a Sales Support Specialist to become the trusted first point of contact for our client''s B2B customers, primarily furniture dealers across Europe. This is a pivotal role where your attention to detail, problem-solving mindset, and customer-first approach will directly shape the customer experience.The Role As a Sales Support Specialist, you ll own the end-to-end order journey from initial order processing through to delivery and aftersales support. You ll work closely with Sales, Operations, and Logistics to ensure orders are accurate, deliveries are smooth, and any issues are resolved quickly and professionally.Order Management Process customer orders accurately and on time Monitor service failures, identify root causes, and suggest improvements Support sales targets by maintaining high service levels Place orders with supply chain partners when required Keep customer portals accurate and up to date Customer Support Handle daily enquiries and complaints via phone and email Acknowledge and confirm orders clearly and promptly Proactively advise customers of shortages, delays, and revised availability Log, track, and resolve all customer queries efficiently Stock and Delivery Coordination Liaise