Do you enjoy being the go to person for a CRM system that really matters? Are you looking for a role where you can shape how Dynamics 365 is used across an organisation?12 month FTC Hybrid (2 days in the office, London) Up to £45,000We re supporting a well established professional membership organisation to recruit a CRM (Dynamics 365) Administrator for a newly created role within their IT function.This is a hands on opportunity to take ownership of Dynamics 365 CRM, supporting colleagues day to day, improving data quality and processes, and working closely with external suppliers. The role is offered on a 12 month fixed term basis, with the potential to become permanent.The roleYou ll be responsible for keeping the CRM running effectively and continuously improving how it supports the organisation. This will include:Managing and triaging requests via the CRM ticketing systemResolving technical and non technical CRM issues and working with external suppliersMaintaining data quality through cleansing, de duplication and governanceManaging user access, permissions and security rolesDelivering CRM training (1 2 1 and group sessions) and producing clear user guidanceCreating reports and dashboards to support insight and decision makingIdentifying opportunities to streamline processes and introduce automationAbout youYou ll be confident working with users at all levels and comfortable taking ownership of a business critical system. You ll have:Proven experience administering Dynam