Customer Service/Operations Representative required in Chippenham. Between 32-38,000 per annum plus potential bonuses40-hour week Monday to Saturday with alternate weekend working discussed further on application.Opportunity for hybrid working arrangement.Fantastic long-term career prospects with a significantly expanding company where you have a genuine role in their growth and development. Our client, a leading used van retailer offering services across the UK, is expanding and seeking to recruit a Customer Service/Operations Representative for their head office/showroom located in the Bath region. Reporting to the management team, as a Customer Service/Operations Representative, you will manage all post-sale customer interactions, including warranties, complaints, online reviews, and general administration. All the while ensuring customers have a professional experience consistent with company values. This role bridges the gap between customers, workshops, warranty providers, and management to maintain a reputation, resolve issues early, and ensure compliance with FCA and Consumer Duty standards. Your key responsibilities as a Customer Service Representative will include: Manage and respond to customer queries, feedback, and complaints in line with company policy.Maintain and execute the warranty process. Registering vehicles, processing claims, and coordinating with warranty providers.Monitor and manage online reviews across Google, AutoTrader, and other platforms; ensur