Block Management ManagerAbout the BusinessThis role sits within a well-established regional firm with strong roots across the Midlands and a growing block management portfolio. The business has an excellent reputation across residential sales, lettings and commercial, with block management now a strategic growth area.The RoleAn experienced Block Management Manager to lead and develop a residential block portfolio, oversee compliance, and support junior property managers. This is a hands-on leadership role combining operational delivery, client relationship management and team development.You will manage your own portfolio while also improving systems, service standards and profitability across the block division.Key ResponsibilitiesPortfolio ManagementManage a portfolio of residential blocks and estatesPrepare and manage service charge budgets (annual cycles)Conduct site inspections (typically quarterly)Ensure compliance with health and safety, fire risk and building safety regulationsManage insurance renewals and claimsFinancial OversightApprove service charge expenditureWork alongside accounts on reconciliations and year-end packsMonitor arrears and oversee debt recovery processesEnsure client monies are handled in line with RICS guidanceClient and Resident LiaisonAct as primary point of contact for freeholders, RMCs and RTMsChair and attend AGMsManage complaints and complex resident issuesMaintain strong contractor relationshipsTeam LeadershipSupport and mentor junior prop