Job-Title: Technical Bureau-Operator - Weekend

Location: Glasgow-Head Office -

Contract: Part Time / Permanent-

Salary: -10,367.07 per annum

Working Pattern: Sat & Sun 7am - 3pm / Sat & Sun 11am - 7pm rotating

**THIS ROLE DOES NOT REQUIRE ANY PREVIOUS EXPERIENCE AS FULL TRAINING WILL BE PROVIDED TO SUCCESSFUL CANDIDATES** -

Job Purpose: -

The role of a Technical Bureau Operator is to-assist-in the remote monitoring of Refrigeration, HVAC and Lighting in some of Britain''s biggest retailers. This involves dealing with alarms generated from stores, investigating store logged faults and carrying out diagnostic checks in an attempt to fault find, resolving remotely where possible.-

The role will involve giving support to instore teams whether this be logging a job for a field engineer to attend or providing technical support to rectify a problem. You will also be a key tool for field engineering teams-providing assistance-as and when it may be-required.-
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Principal Accountabilities: -

• Triage Refrigeration alarms-with a high focus on response times and quality of service-

• Resolve store logged-jobs-via remote-diagnostic checks/alterations to prevent engineer attendance where possible-

• Working alongside Bureau Management and Specialists to help-assist-in the efficient and effective running of the Bureau.-

• Identify-the root cause of faults, whenever possible, and communicate this to the relevant engineering resource-

• Respond in a prompt and professional manner to requests for support for the Field Operations teams via telephone/email-

• Identify-and rectify, or escalate, any issues with equipment not set to the agreed specification-

• Always represent the company in a professional manner-and develop a good working relationship with-engineers, sub-contractors,-and-store-colleagues-

• Attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments-

• Work with-all-colleagues to ensure laid-down standards of quality are maintained

• Comply with-any other reasonable request or instruction from-Bureau Management.-

Role Requirements:-

• PC literate with experience working with all Microsoft packages-

• Excellent-problem solving-skills whilst working under a-high pressure-environment.-

• The ability to-multitask-using multiple software programmes simultaneously-

• Willingness to take on overtime to-assist-the operations of the Bureau, in particular peak trading through summer months and Christmas etc-

• Happy to work weekends, on a 5 over-7 day-shift pattern-
• Working on two varying shift patterns between the hours of 7am-3pm or 11am-7pm-
• Trustworthy individual with-good communication-skills and experience within the customer service sector-