Get AI-powered advice on this job and more exclusive features.Organization- Unbound Great Scotland Yard LondonDirector of Operations

Step into the legacy of Great Scotland Yard Hotel, where rich history meets modern luxury in the heart of Westminster. As part of The Unbound Collection by Hyatt, our hotel offers uniquely curated experiences, exceptional service, and discreet luxury for the most discerning guests. The role is to join our leadership team and define the next chapter of excellence at our luxury property. You will be responsible for overseeing the day-to-day operations across Front of House, Food and Beverage, and Culinary, ensuring every guest interaction reflects the highest level of personalised service and refined hospitality. As a visible and strategic leader, you will inspire teams, elevate experiences, and uphold the sophisticated standards that distinguish our hotel.Key Responsibilities

Champion a guest-first culture while leading the seamless delivery of luxury service across operational departments, ensuring Forbes Five-Star standards at every touchpointTake full operational leadership across our signature outletsWork closely with department heads to align strategy, elevate guest satisfaction, and deliver operational excellenceDevelop and mentor leaders at all levels, nurturing talent and fostering a culture of pride, precision, and continuous learningOversee the implementation of action plans derived from guest satisfaction (HySat) and colleague engagement surveysCollaborate on revenue strategies, business planning, and forecasting to meet ambitious financial goals without compromising serviceDrive proactive commercial activations, events, and upselling initiatives that bring creativity and financial impactActively seek innovation, luxury trends, and market opportunities to ensure our operations remain competitive and distinctiveAct as deputy to the General Manager, assuming full hotel responsibility in their absenceLead by example, fostering strong collaboration across teams and maintaining a visible presence throughout the hotel.About You

You are an experienced hospitality leader with a proven track record in luxury hotel operations. You are experienced in boutique five-star hospitality and well-versed in Forbes Travel Guide standards. Leadership experience in culinary operations is highly beneficial. You are commercially astute, financially confident, and thrive in an environment where excellence, detail, and service come first. You are passionate about crafting unique experiences and thrive in environments that celebrate individuality, creativity, and timeless hospitality.Benefits

Leadership package including bonus, private healthcare and enhanced pension12 complimentary nights a year across Hyatt Hotels worldwideDiscounted hotel stays across Hyatt not just for you but also your family and friends from the day you start50% discount on food and beverages when you dine as a guest at selected Hyatt HotelsBusiness attire laundered complimentaryHeadspace membership and access to our Employee Assistance ProgrammeContinuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwideGreat Scotland Yard Hotel – The Unbound CollectionFew addresses are richer in history and anecdote than our hotel. A few steps from Covent Garden and around the corner from Trafalgar Square, our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and an Afternoon Tea with a twist in The Parlour.At Hyatt, we care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Great Scotland Yard Hotel also means joining the Hyatt family, with over 1,150 hotels in more than 70 countries, proudly recognised as a Great Place to Work company. Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone\''s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.Next steps:

Apply today for this Director of Operations role and start your journey with Great Scotland Yard Hotel!Seniority level

DirectorEmployment type

Full-timeJob function

Management and ManufacturingIndustriesHospitalityReferrals increase your chances of interviewing at The Unbound Collection by Hyatt by 2xGet notified about new Director of Operations jobs in London, England, United Kingdom.London, England, United Kingdom 6 days agoHackney, England, United Kingdom 2 weeks agoGreater London, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 1 week agoCity Of London, England, United Kingdom 2 weeks agoGreater London, England, United Kingdom 1 week agoHackney, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 day agoWatford, England, United Kingdom 2 days agoDirector of Operations - International E-commerceOperations Manager - United Kingdom (London)London, England, United Kingdom 6 days agoLondon, England, United Kingdom 3 weeks agoGreater London, England, United Kingdom 1 week agoGreater London, England, United Kingdom 1 week agoCity Of London, England, United Kingdom 4 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 4 days agoUxbridge, England, United Kingdom 1 day agoLondon, England, United Kingdom 4 days agoSouth Merstham, England, United Kingdom 19 hours agoLondon, England, United Kingdom 2 months agoLondon, England, United Kingdom 20 hours agoOther similar roles

Director of Operations - International E-commerceOperations Manager - United Kingdom (London)London, England, United Kingdom 6 days agoLondon, England, United Kingdom 3 weeks agoGreater London, England, United Kingdom 1 week agoGreater London, England, United Kingdom 1 week agoCity Of London, England, United Kingdom 4 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 4 days agoUxbridge, England, United Kingdom 1 day agoLondon, England, United Kingdom 4 days agoSouth Merstham, England, United Kingdom 19 hours agoLondon, England, United Kingdom 2 months agoLondon, England, United Kingdom 20 hours agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr