Your new company Hays are recruiting for a permanent administrator, based in Salford Quays, Manchester, to start in Jan 2026. Are you highly organised, detail-oriented, and passionate about delivering exceptional customer service? We are seeking an Administrative Support Specialist to join our client''s dynamic team in Salford Quays. This role is pivotal in supporting our operations and ensuring smooth processes across customer onboarding, billing, and reporting. Your new role The successful candidate will: Maintain accurate customer records and manage updates across CRM and business systems.Process work requests, contracts, and billing with precision and timeliness.Coordinate service activations, decommissioning, and stock returns.Prepare and manage customer communications, including mail merges and responses.Produce control reports and investigate anomalies to ensure compliance.Collaborate with internal teams and third-party service providers to uphold service standards.Contribute ideas for process improvements and support internal projects.What you''ll need to succeed Strong administrative experience, ideally within a fast-paced environment.Proficiency in Microsoft Office (Excel, Word, PowerPoint, Visio) at an intermediate level.Exceptional attention to detail and organisational skills.Ability to prioritise tasks and manage multiple deadlines.Confident communicator with excellent documentation skills.Positive, flexible attitude and a proactive approach to problem-solving.M