Are you a calm communicator who loves turning customer challenges into great experiences? We''re looking for a Customer Experience Agent to join a great company in the residential services sector. This temporary role pays 13.45/hour and offers flexible working options - remote, hybrid, or office-based. As a Customer Experience Agent, you''ll join a supportive, people-focused team dedicated to delivering outstanding service to residential customers. If you''re calm under pressure, love problem-solving, and enjoy helping people, this could be the perfect fit for you. This is a temporary role covering two periods:16 March - 26 April 2026 (6 weeks)17 August - 1 November 2026 (11 weeks)What will you be doing as a Customer Experience Agent? Handling inbound calls from residential customersResolving customer queriesManaging complaints with patience and empathy.Taking ownership of each call, aiming to find solutions quickly - or escalate when neededWe would LOVE to hear from you if you have the following skills and experience: Whether your previous role has been in Customer Support / Customer Care / Complaints Handling , we''d love to hear from you! You''ll bring: Previous experience in customer service, contact centre, call handlingA positive attitude and professional manner - especially under pressureExcellent communication and listening skillsThe ability to explain information clearly and calmly to customersConfidence in using systems and multitasking during callsWhat will you get