Head of Customer Success (Salesforce SaaS) - 67,000 - Flexible Location (Remote Available) The Opportunity Yolk Recruitment Public Sector and Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. They are looking for a Head of Customer Success with a focus on Salesforce SaaS clients in the 1m- 10m ARR range. You will have experience maximising customer satisfaction and retention in a SaaS or technology services environment. What the Head of Customer Success will be doing You will be responsible for leading the customer success function in both strategy and delivery -with a focus on lifetime value and customer satisfaction; combining operational leadership, commercial accountability and strategic development. Define and implement a scalable customer success model using current product maturity and customer baseLead and Develop the Customer Success TeamEnsure structured onboarding, adoption, renewal and extension process to support sustainable growthUnderstand and amplify the voice of the customer through formal and informal feedback What the successful Head of Customer Success will bring to the team You will be an experienced leader within Customer Success for a SaaS or technology services organisation - with examples of work in the 1m- 10m range. Experience of revenue retention in a subscription modelTrack record of reducing churn and increasing lifetime cu