We are seeking an experienced Tenancy Support Officer to join a local authority housing service in Warwickshire. This is a fully site-based role, five days per week, requiring regular travel across the Borough. The post holder must be an experienced visiting officer, confident in carrying out tenancy audits and home visits as part of a proactive tenancy sustainment service. You will provide intensive, person-centred support to tenants with complex needs who are already living in council-owned accommodation. A key part of the role will be undertaking tenancy audits to ensure properties are occupied appropriately, tenancy conditions are being met, and any risks or support needs are identified early. You will develop and deliver individual support plans, helping tenants to sustain their tenancy, live independently, and reduce the risk of tenancy failure. Working under the general direction of the Housing Services Team Leader, you will collaborate closely with Housing Management, Customer Advice and Support, Revenues, and a wide range of external agencies to deliver a coordinated, multi-agency approach. You will support tenants with income maximisation, money management, and access to benefits, grants, and local services, ensuring a seamless customer journey. The role also includes providing guidance to a Tenancy Support Assistant, contributing to service development, maintaining accurate records, and supplying performance data when required. You will uphold high standards of cus