Overview

Role Title: Automation Support ManagerLocation: London, UK (Hybrid 3 days onsite/week)Contract: InsideIR35Minimum years of experience: 10+ yearsCompany: iXceed Solutions – ISO certified, leader in Talent and Digital recruitment solutions.Must have skills

ITIL ExperienceService Management process methodology + ITIL v5Leading operational aspects of large application footprint and operational teamsFamiliar with SRE methodology and techniquesNice to have

Helix + Remedy ITSMMicrosoft BI reportingProcess AutomationReporting and analyticsResponsibilities

Implementation of GenAI projectsStakeholder management and Operations Delivery support/managementChange Management process, alongside the Transition and L1 + L3 support teamsCoordination of all escalated incidents (from the L1+ Automation support team) related to the Business Process AutomationsCoordination via Automation Transition team and L1 Managed Support Service partner, the technical transition process from Development into ProductionEnsure strong adherence of all Support resources to the Automation Operating ModelEnsure adequate rota of resources to support both business pipeline of changes + incident remediation over 24/7Proactive communications and follow-up of incidents with Level 1 support or with other support groups, until resolvedJob function

Information TechnologyIndustries

Staffing and RecruitingNote: External job postings and extraneous site notices have been removed to focus on the role responsibilities and qualifications.

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