Our client, a successful and expanding retail business based in Cheltenham, is currently seeking a Sales and Customer Operations Supervisor to join their team on a full-time, fixed-term maternity cover contract. This is an excellent opportunity to become part of a friendly, customer-focused organisation that values teamwork, service excellence and professional development.The successful Sales and Customer Operations Supervisor should have: Previous experience within a retail, showroom, customer service or sales environmentA proactive and customer-focused approach with a passion for delivering exceptional serviceStrong communication skills and the confidence to build rapport with customers and colleagues alikeExperience supporting, mentoring or coordinating a small team within a busy customer-facing settingGood organisational and administrative skills with the ability to manage multiple priorities effectively In this role, the Sales and Customer Operations Supervisor will be responsible for: Supporting the smooth day-to-day running of the showroom and customer service functionProviding expert guidance and assistance to customers, helping them make informed purchasing decisionsCoordinating customer orders, appointments, deliveries and follow-up communicationsAssisting with team scheduling, coaching and performance support to ensure excellent service standardsMaintaining an attractive showroom environment and ensuring company procedures are followed consistently Our client is of