Resident Liaison Officer / RLO

NW London

We are seeking a dedicated Resident Liaison Officer / RLO to join the team to perform continuous improvement of services in response to feedback; ensuring residents and scheme managers are fully involved in decision making processes affecting their homes. You must be customer focused and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience.

Requirements:

Experience of working within a Resident liaison officer / RLO environment is essential

Previous experience of working within Social Housing, Local Authorities or Registered Housing Providers is desirable

Knowledge of Planned Works is desirable

Salary: -30,000 - -33,000