14th September start- On-going no end date We have several ongoing temporary roles for our well-known client based in Morley LS27 If you are experienced in customer service - call centre, hospitality, retail, or any customer facing role then this role may be for you! This is a Hybrid role after training with just 2 days a week in the office Shift pattern is a 3 week rotation as follows: Week one - Monday to Friday 08:00 - 16:30Week two - Monday to Friday 09:30 - 18:00Week Three - Monday to Saturday - 08:00 - 16:30 with one day off during the week. Training is FULLY OFFICE BASED FOR 5 WEEKS - NO TIME OFF CAN BE TAKEN IN THIS PERIOD. The hours will be one week of 8:30 - 16:00, followed by a grad bay for 4 more weeks all of which will be in the office, initially grad bay will be 8:00-16:30 with a move to shifts on week three. 12.71phAs a Premium Customer Service Advisor, you will provide a primarily telephone-based, high-touch service to Premium customers. You will take ownership of inbound calls, resolving enquiries efficiently and professionally while delivering an exceptional customer experience on every interaction.The role will focus on Premium customer enquiries, service experiences, delivery issues and parcel investigations, where speed, empathy and accuracy are essential.You will also manage high-priority CEO and Executive-level escalations, ensuring these are handled with the highest level of care, professionalism and attention to detail.Key responsibilities:Deliver ..... full job details .....