IT Support Service Desk Technician (Permanent - Full-time) PurpleJelly is an established and successful IT solutions company based in Farnham, Surrey. As a Managed IT Service Provider, we offer a varied range of dependable, high-quality technical support and IT solutions to our external customer base predominantly centred around Microsoft cloud technologies and cyber security. We are looking for an enthusiastic and ambitious individual to join our great Service Desk Support team in a busy but relaxed and friendly environment, where you will grow your skills and experiment with new tools, techniques and technologies on a wide variety of networks. You''ll be a key member of our team at the forefront of our technical support service. Your key role responsibilities will be: Develop and maintain good working relationships with clients to promote high level of customer service Logging, prioritisation and escalation of IT support issues and requests in line with procedures and SLAs Resolution of 1st line and working towards 2nd line support issues and working with senior technicians and third-party suppliers when required Routine systems administration tasks: typical issues will be faults with PC operating systems, software and hardware Troubleshooting for resolution of backups, internet connectivity, basic networking with routers/firewalls/switches Administration of Microsoft 365 products including Azure AD/Entra, Exchange online, Teams, SharePoint and Intune Building and configur