Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Department Coordinator to their team.Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are recruiting for a Specialist Support Co-Ordinator, who is focused on ensuring high levels of professionalism, whilst working ''behind the scenes'' of a clinical operation and adhering to internal and client KPIs and SLAs. Day to Day ResponsibilitiesResponsible for single service request co-ordinationCoordinating service requests (Critical Incident Stress Management Debriefs,wellbeing training, Mental Health and Suicide First Aid, Structured Professional Support)Taking ownership and responsibility for assigned cases in the first instance What you bring to the teamEnthusiastic and willing to learnAbility to prioritise and work unsupervised as requiredExcellent communication and written skillsAbility to provide great customer serviceGood listening skillsOpen minded and non-judgementalAbility to work to deadlinesAbility to work with telephony and IT systemsMS Office knowledge and experience Benefits25 days'' holiday, plus bank holida