Operations Manager Operations: Client Services and Delivery Bedford Full time and Permanent £45,000 - £50,000 Purpose of the role: To provide relevant, up-to-date STEM skills for the present and future global workforce. Role Purpose: 1. Evolve and develop strong and efficient foundations across Client Services and Delivery functions to enable scale. 2. Managing Client Services and Delivery teams to support and deliver high quality learning: • Ultimate accountability for client satisfaction • Creating strategy for further evolution of process, planning and delivery of programmes • Nurturing team to high performance Responsibilities: • Process workflows • Client/ Delivery Partner/ Employee lifecycles • Projects • Budget/ Financial Management (incl. sign off) • Line management/ Matrix Management • Stakeholder relationships- internal and external Deliverables: • Operations Strategy with KPIs aligned to overall strategy. • Consistent, efficient, operational plans for Client Services. • High performance in delivery = 80% candidates completing programme on time, • Efficient management of annual Operations budget. • Monthly SLT reporting. • Client satisfaction (TrustPilot ratings) = 4.6+/5 rating the Performance of the Operations team. • Embedding and achieving the Quarterly Quality Improvement Plan (QIP) targets • Supporting Quality Team with the Operations data for the Annual Self Assessment Report (SAR) Knowledge and Qualifications: • Working knowledge of requirements of a service