3rd Line Engineer Law Firm - Manchester My client, an established and well-regarded law firm based in South Manchester, is looking to appoint a 3rd Line IT Support Engineer to join their growing internal IT team. This is a genuinely hands-on senior support role, suited to someone who operates at true 3rd line level - comfortable owning escalations, supporting core infrastructure, and working closely with the IT Manager on projects and continuous improvement initiatives. The Role You''ll act as the senior escalation point for complex technical issues, while also contributing to infrastructure stability and project delivery across the firm. Key responsibilities include: Acting as 3rd line escalation for complex support issues Supporting and maintaining core infrastructure (AD, SCCM, M365, cloud systems) Delivering high-level deskside and remote support to fee earners and support staff Working closely with the IT Manager and Systems Administrator on upgrades, migrations and improvement projects Supporting legal applications including Proclaim (basic-intermediate level) Supporting MS Office / M365, Mimecast, Mitel Cloud and related systems Ensuring tickets are progressed and resolved in line with SLAs What They''re Looking For Proven experience operating at 3rd line level within a professional services or legal environment Strong infrastructure knowledge (Active Directory, SCCM, O365, networking fundamentals) Experience supporting legal systems (Proclaim desirable)