Contract Processing Officer Hackney - E8 20.89 to 29.01 per Hour Office Based January 2026 Start 6 MonthsThe RoleWe are seeking a Contract Processing Officer to manage and be accountable for the financial administration of our overall commercial waste contract. This is a crucial role within the Health and Community Services Directorate, where you will be the main point of contact for customers regarding our commercial services.Post Title: Contract Processing Officer Directorate/Service: Health and Community Services / Environmental OperationsKey ResponsibilitiesAs the Contract Processing Officer, you will:Manage Financial Administration: Oversee the end-to-end financial processes for commercial waste and pest control businesses, including the full administration of all waste contracts, preparing invoicing, and processing duty of care returns.Customer and Account Management: Be responsible for the day-to-day management of customer accounts, including creating and updating accounts in the CIVICA APP database. You will also effectively deal with and draft responses to customer queries and complaints, coordinating resolution within set time frames.Data and Reporting: Log all trade waste contracts and cancellations, reconciling the log and control account weekly. Extract and manipulate data from the CIVICA APP and CedAr databases to manage KPIs and produce statistical data for account reconciliations and service history breakdowns.Support and Compliance: Provide advice to custome