This job is brought to you by Jobs/Redefined, the UK''s leading over-50s age inclusive jobs board.Hurtigruten is on a mission to redefine customer engagement across the travel industry. We''re seeking a visionary

Global Head of CRM

to lead our global strategy, scale CRM capabilities, and embed a customer-first mindset across all markets.Your Mission: as Global Head of CRM, you''ll define and lead Hurtigruten''s CRM strategy, driving customer engagement, loyalty, and lifetime value. You''ll oversee a centre of excellence that delivers personalised, insight-led, and compliant communications, while aligning CRM operations with commercial and customer OKRs.What You\''ll Own

Lead and inspire a high-performing global CRM teamDefine and evolve CRM strategy across acquisition, onboarding, engagement, retention, and loyaltyOversee automated lifecycle workflows and tactical campaigns across marketsChampion performance-driven testing and optimisationCollaborate cross-functionally to balance storytelling with commercial impactDrive quarterly CRM performance reporting and strategic insightsEnsure global compliance and best practice in data and communicationsSkills and Experience Required

What You Bring

Strategic leadership with 3+ years in global CRM leadership rolesProven experience with Salesforce Marketing Cloud or equivalent platformsDeep expertise in CRM strategy, personalisation, and automationStrong analytical mindset and ability to translate data into actionExceptional communication and stakeholder management skillsExperience managing global teams and budgets, ideally in travel or international sectorsSound knowledge of GDPR and email best practicesAttributes We Value

Strategic thinker with long-term visionCollaborative leader who motivates and mentorsCommercially minded with a customer-first approachAgile, resilient, and committed to continuous improvementStrong sense of ownership and alignment with organisational goalsWhat we offer

A dynamic and inclusive work environment where your ideas are valuedOpportunities for professional and personal developmentStaff rates on our ships for you and your familyHybrid working arrangements, minimum 2 days in the office to support work-life balanceA competitive benefits packageWhy Hurtigruten?

Join a brand with deep heritage and bold ambitions. You''ll shape how we connect with customers across the globe, working with passionate teams and cutting-edge CRM technologies to deliver unforgettable experiences.Ready to lead CRM transformation at a global scale?Apply now or reach out to Michelle Wade to learn more.

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