Senior Customer Satisfaction and Service Manager (Midlands)Reporting to the UK Managing Director and based in the Midlands, this role is to manage the existing Customer and Service Team across the UK and Ireland. Working in a technical and higher value equipment manufacturing organisation, the Customer Satisfaction and Service Manager forms a critical and strategic element to their Customer Service offering.The role will require a high level of commercial and technical involvement in continuing to manage and develop a successful aftermarket service. You will need to have similar experience from a capital/complex equipment manufacturing organisation.Focused on supplying a first-class service as well as growing revenue streams, this is critical position and requires the ability to manage and develop a broad range of customer facing services, grow new business opportunities, provide excellent leadership and communication skills, as well as apply strong technical knowledge.The outline responsibilities of the role are as follows:• The management and further development of a successful UK Service and Spare parts environment as well as leading a team of office and field-based personnel in the UK and Ireland.• Supporting the sales activity and growth in revenue.• Promoting service as a business culture - measuring and reporting on customer satisfaction.• Work with other departments across the company to develop new products and services which enhance and support their customer satisf