Head of Contact CentreAre you a commercially driven Contact Centre leader with a passion for customer experience?We''re looking for an experienced Head of Contact Centre to lead both Sales and Customer Service operations, driving revenue growth, improving conversion performance, and delivering exceptional customer journeys across multiple channels.You''ll be responsible for creating a high-performing, customer-focused culture, leading teams to exceed commercial targets while ensuring outstanding service delivery and complaint resolution. You''ll also play a key role in shaping the future of customer contact through automation, AI, self-service solutions, and continuous process improvement.What you''ll bring:Proven leadership experience within a sales-focused contact centre or customer operations environmentA track record of delivering revenue growth and improving conversion ratesStrong experience leading customer service and complaint handling teamsKnowledge of omnichannel contact centre operationsExperience implementing automation, AI, self-service tools, or operational improvementsStrong analytical, reporting, and stakeholder management skillsExperience in the travel industry with knowledge of Package Travel Regulations would also be an advantageWhat''s in it for you?Opportunity to shape and influence customer strategy at a senior levelLead transformational change across sales, service, and technologyWork closely with executive leadership to drive business performanceDevelo