Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You''ll provide reassurance, guidance and empathetic support, helping customers feel confident they''re in safe hands at every stage.We''re one of the UK''s leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times.A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficientlySkills and experience we''re looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Strong communication skills are essential Good IT skills and confident using Microsoft packages e.g. Outlook and Wor