Job Title: Operations Manager / Account Manager

Salary: £50,000 per annum + Company Car

Location: Office-based in Greater Manchester with regular site visits

Sector: Reactive & External Maintenance Projects

Overview

We are seeking an experienced Operations Manager / Account Manager to oversee the smooth day-to-day running of a busy maintenance department. The role will be primarily office-based in Greater Manchester, with regular visits to live sites. This position is ideal for a proactive, organised manager with strong people skills and experience in reactive and external maintenance environments.

Key Responsibilities

• Department Management
  • Oversee the operational performance of the department
  • Ensure reactive and external maintenance projects are delivered efficiently and to a high standard
  • Act as the main point of contact for key client accounts

   

• Fleet Management
  • Manage and maintain the company vehicle fleet
  • Monitor usage, servicing schedules, compliance, and costs

   

• Training & Development
  • Coordinate and manage staff training requirements
  • Ensure operatives remain compliant with required certifications and standards
  • Carry out regular appraisals and performance reviews

   

• Problem Solving & Operational Support
  • Resolve operational, staff, and site-related issues efficiently
  • Provide hands-on support to supervisors and operatives as required
  • Support continuous improvement across processes and performance

   

• Financial & Commercial Duties
  • Oversee invoices and ensure accurate and timely processing
  • Support cost control and budget management within the department
  • Liaise with clients regarding queries, variations, and service performance

   

• Site & Client Interaction
  • Regularly visit sites to monitor progress and standards
  • Maintain strong working relationships with clients, contractors, and internal teams
  • Ensure health & safety standards are upheld across all activities

   

Skills & Experience Required

• Proven experience in an Operations Manager, Account Manager, or similar role
• Background in reactive and external maintenance projects
• Strong people-management and leadership skills
• Experience managing fleets, training, and staff appraisals
• Confident problem-solver with excellent organisational skills
• Strong communication skills, both written and verbal
• Full UK driving licence (essential)

What''s on Offer

• Competitive salary of £50,000
• Company car
• Stable, office-based role with local site travel
• Opportunity to lead and shape a key operational department within the business