Customer Service Representative
Near Shirley, Solihull, West Midlands (On-site)
-14.00 ph (-27,664pa) - -16.00 ph (-31,616)
Hours: 38-40 per week (flexi hours)

We are currently looking for a proactive, customer-focused individual -Manager to join a friendly, fast-growing team working within the IT Support team, providing training and technical support to companies across the UK and Ireland.

Due to the rural location of the client a car driver/owner is required.

What will you be doing?

• Providing customer support and training on software and hardware.
• Supporting customers over the phone, via email and occasionally face to face.
• Troubleshooting issues and finding practical solutions.
• Building strong relationships with customers at all levels.
• Carrying out administration and keeping customers up to date.

What are we looking for?

• Excellent communication and customer service skills.
• Good IT knowledge, including Windows 10/11 and Microsoft Excel.
• A confident problem-solver with a proactive, can-do attitude.
• Someone organised, adaptable and comfortable managing a busy workload.

Our client is a forward-thinking family owned business and you will play a key role in the team, being the main point of contact for their valued customers.

If you are proud of your commitment to being a service led individual with a passion for building relationships - please get in touch ASAP

Interested to find out more? Please respond without delay to be considered for this role.

Plum Personnel provides recruitment and employment services for job seekers and employers in Solihull, Birmingham, Coventry and Warwickshire. The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment. Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited. You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion. We cannot retain your details in line with GDPR so do please respond to future job roles of interest. If you have previously registered with Plum Personnel for permanent or temporary recruitment and employment opportunities and are interested in this job role do please contact us directly.