A Business Central Functional Consultant is required to join an established Microsoft technology consultancy based in Gateshead (hybrid).This is a customer-facing role combining functional support, problem-solving and business process knowledge. You''ll work directly with customers to resolve issues, improve how they use their systems and make sure they''re getting the most from their Microsoft solutions.The role is predominantly remote, with occasional travel to customer sites when required. The OrganisationYou''ll be joining a Microsoft technology consultancy who specialise in business applications and digital solutions to customers across a range of industries in the UK.The business works across the Microsoft Dynamics 365 ecosystem, including Business Central, Dynamics 365 Customer Engagement and the Power Platform. With a focus on building long-term customer relationships, the team supports clients throughout the lifecycle of their solutions, from implementation through to ongoing support and optimisation. The RoleYou''ll take ownership of customer support across Dynamics 365 Business Central and the wider Microsoft business applications suite. Working primarily through Teams, you''ll investigate issues, advise users on business processes and ensure queries are resolved efficiently.You''ll also manage the service desk, coordinate escalations and work closely with the wider consultancy and project teams. There''s scope to get involved in additional project work, including ..... full job details .....