Location: Head Office / Hybrid (with national travel) Business Area: FinanceReporting to: Commercial Controller The Role We are looking for a proactive and detail-driven Service Revenue Officer to coordinate and manage service administration activities across our national service network. This is a key role focused on service planning, performance reporting, operational control, and pipeline management-ensuring engineer capacity is optimised, service delivery is efficient, and chargeable service revenue is captured effectively. Working closely with depot administrators, engineers, and customers, you''ll play a critical part in improving service speed, utilisation, and overall operational performance. Key Responsibilities:- Service Planning and Scheduling Accurately book, schedule, and process all commercial service calls across the Group''s service networkRegister follow-up visits and raise chargeable service calls where appropriateActively bring forward appointments to fill diary gaps and improve engineer productivityCommunicate directly with customers to agree appointment times and provide updates when schedules change Operational Control and Performance Management Verify engineer attendance and ensure service documentation is completed accurately and on timeProduce daily reporting on key service performance metrics including utilisation, outstanding calls, and pipeline healthReview service calls for correct categorisation and compliance with internal processesLiaise proa