Job Title: Workshop Controller Location: Cardiff (On-site) Salary: 36,000+ OTE = 50,000 Hours: Full-time - Monday to Friday (08:00-18:00), every 3rd Saturday (08:30-13:00)About the Company (Anonymous Version)A long-established, family-run automotive group operating multiple franchised dealerships is seeking a highly organised and proactive Workshop Controller. The business manages sales, servicing, and maintenance across several well-known vehicle brands and supports approximately 50 workshop customer visits per day.The company has a customer-centric culture and operates across telephone, digital, and face-to-face channels. This role plays a key part in ensuring workshop efficiency, customer satisfaction, and operational compliance.Role OverviewThe Workshop Controller will oversee the daily running of a busy workshop, ensuring technicians remain productive, work is completed to high standards, and customers receive timely updates. The role requires excellent organisation, communication, and leadership.Key ResponsibilitiesWorkshop PerformanceAchieve daily and monthly revenue targets and KPIs.Maximise workshop efficiency and minimise technician idle time.Ensure all required parts are ordered and available before job dates.Communicate daily with customers regarding progress and optional upsell work.Work closely with the Booking Advisor to review and manage job card appointments.Quality and ComplianceOversee job card accuracy and ensure all documentation is completed.Conduct qual