We have exciting opportunities available for new Team Leaders to join our prestigious banking client . If you thrive in a fast-paced environment, are a driven and competitive individual with a desire to develop and progress those around you then we would love to hear from you! Team Leader vacancy Start Date: 29th June Location: On site role - Glasgow city centre Hours: Full-time 40 hours per week, full flexibility required between 7am - 9pm Monday to Saturday and 10am to 5pm on Sunday Contract: Permanent The Role As a Team Leader you will be responsible for the delivery and improvement of the customer experience through management and coaching of a team to provide excellent service which exceeds customer expectations. You will do this by ensuring a positive, productive, engaging team culture delivering a simply brilliant experience through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership experience, you will have the ability to create a customer centric culture, ensuring that all team activities are focused on the effective delivery of a simply brilliant experience in every interaction driving a high level of customer satisfaction: Maintain effective control of all aspects of people processes including absence management, 121''s, disciplinary, capability and grievance procedures, employee relations, performanc