Customer Service Advisor Trafford Park 8am 4pm Mon Fri Hybrid, 2 3 Office Days Per Week We re looking for a confident and resilient Customer Service Advisor to join a team in Trafford Park initially on a temporary, ongoing basis. This role is ideal for someone with call centre experience and a calm, empathetic approach when dealing with challenging or frustrated customers. What you''ll be doing: Answering inbound calls from homeowners regarding property updates and issues Handling high volumes of customer queries with professionalism and patience Managing and de-escalating calls from unhappy or concerned clients Providing clear and concise updates, logging information accurately Learning basic technical knowledge to help guide callers (full training provided) What we re looking for: Previous experience in a call centre or customer-facing role Confident communicator with a calm and composed phone manner Able to manage difficult conversations and turn them into positive experiences A proactive team player with strong attention to detail Comfortable with basic tech and willing to learn on the job The Details: £14.29 per hour (Paid weekly!) Location: Trafford Park (2 3 days per week in-office) Hours: 8:00am 4:00pm standard hours Monday to Friday + overtime (Flexibility to work hours, between 8 am 6 pm) Hybrid working after training If you re someone who thrives under pressure and takes pride in supporting customers through their queries, we d love to hear from you.