VIP 2nd Line Support Analyst - 250 to 275 PD - Inside IR 35Our long-standing client, an FTSE 250 financial services provider, is hiring a VIP 2nd Line Support Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position, resolving face-to-face service requests up to C-Suite/VIP level and a strong understanding of Microsoft suite, AD, ServiceNow and Webex/MS teams.Our client is offering a day rate of 250 to 275 PD for a 6/12-month project to be based in Fareham - 5 days per week.Key Responsibilities:Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation.Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process.Escalation of potential Major Incidents and Risk Events for management visibility and resolution.Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly.Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required.Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively.A