Contract Manager role overview

Hours of Work:
37.5 hours per week (flexible working required to meet the needs of a demanding client).

Salary:
£32,000

Company Car:
Available

Reports to:
Regional Account Manager

Scope:
To provide logistics based client support with booking and managing flexible worker resource across those sites aligned to the Hub

Key Responsibilities:

> Deliver the highest levels of operational support to all the sites aligned to the Cluster.

This should include but not be limited to:

> Operational fulfilment ensuring all booking are made in a timely manner in line with our SLA
> Support the RAM with forward planning
> Maintain close working relationships with all driving staff across each location using the tools available
> Deliver 100% compliance against all recruitment vetting standards at all times
> Maintaining best practice as outlined by the business.
> Ensure all minimum standards associated with our booking and management process are maintained
> Ensure the correct onboarding process is always followed.
> Manage and maintain all systems i.e., online portal, Job Matching and Joined Up
> Ensure support for the Manager to deliver 100% compliance audit rating.
> Support RAM with effective roll out of any new internal initiatives/projects.
> Provide initial point of contact for any and all HR related matters and communicate with all concerned in a timely manner.
> Support Onsite Consultant with day-to-day worker issues around pay, holiday, sickness, attendance etc.
> Ensure all personal objectives are met.
> Escalate to RAM, in a timely manner, any known operational issues that might involve the senior RMG/Pertemps management.
> To maintain the highest levels of communication both written and oral with the client, the flexible workers and within the Pertemps management team.
> Ensure that all relevant payroll deadlines are met at all locations, managing the flow of information between the client and our internal departments.

Key behavioural skills:
> To possess good levels of business acumen including oral/written business communication skills to a high standard.
> To display an inquisitive approach to managing the various sites identifying opportunities for the RAM to improve process, recruitment, financial and operational performance to the benefit of the Pertemps contract.
> To evidence capability for making sound/confident decisions on behalf of the client and Pertemps.
> To evidence a calm, encouraging and enthusiastic character when managing complex and sensitive internal and external communications.
> To meet and exceed all tasks and functions without management reminder.