Repairs Senior Operations Manager - West London £73,000 - £81,4000 per year 37 Hours per Week Permanent Overview of the Role Service Care Solutions are working in partnership with a leading Housing Association to recruit a Repairs Senior Operations Manager to lead the delivery of a high-quality Responsive Repairs service across their London housing stock. This is a senior leadership role with full accountability for a circa £4m budget portfolio, overseeing operational performance, contract management, complaint resolution and statutory compliance within a customer-focused Homecare function. You will play a pivotal role in embedding service excellence, driving performance improvement, strengthening contractor partnerships, and ensuring regulatory compliance across the Responsive Repairs service. ResponsibilitiesFull accountability for the delivery of Responsive Repairs across the London region, ensuring operational KPIs, TSMs and customer satisfaction targets are achieved and exceeded.Management and reconciliation of a circa £4m annual budget, working closely with Finance Business Partners and senior directors.Lead, develop and inspire a high-performing operational team, embedding a strong customer-first culture.Oversee departmental complaint handling, acting as escalation point for complex cases and ensuring timely resolution.Ensure compliance with all statutory and regulatory requirements including HandS legislation, Regulator of Social Housing standards and Housing Ombudsma