Internal Sales Co-ordinator

• Job Type: Full-time, permanent
• Location: Office-based, 5 days per week
• Salary: -28,000 - -30,000 plus annual company bonus

A growing international manufacturer within the building services sector is looking to appoint Internal Sales Co-ordinators to join its internal sales team. These Internal Sales Co-ordinator opportunities are ideal for someone with strong customer service, order processing and administrative experience who enjoy working in a busy technical environment. The role focuses on managing enquiries, quotations and orders, while building long-term customer relationships and supporting a smooth journey from enquiry to completion.

Day-to-day of the role

• Handle incoming customer enquiries by phone and email, providing a high standard of service at all times.
• Process quotations, sales orders, purchase orders, confirmations and collections accurately and efficiently.
• Manage around 15-20 orders per day across parts and complete systems, ensuring prompt turnaround.
• Support the external sales team with customer, product and project-related enquiries.
• Maintain accurate CRM records, including customer details, project updates and won or lost opportunities.
• Provide technical product information and guidance, relaying advice clearly and accurately to customers.
• Liaise with warehouse, logistics and internal departments to ensure orders are processed smoothly.
• Monitor shared inboxes and ensure all queries and documentation are handled in a timely manner.
• Assist with smaller customer projects and general sales administration as required.
• In the first six months, help improve CRM processes, build product knowledge and become a key contact for order processing and enquiries.

Required skills & qualifications

• At least 2 years'' experience in internal sales, sales support, customer service or sales coordination.
• Proven experience processing customer quotations and sales orders accurately.
• Strong administration, organisational and time management skills.
• Excellent written and verbal communication skills, with the ability to build lasting customer relationships.
• Confident working independently, taking ownership of tasks and managing a varied workload.
• Good IT skills, including Microsoft Office; CRM system experience would be advantageous.
• Experience in building services, plumbing, drainage, electrical or another technical product environment would be beneficial.
• Sage 200 experience, exposure to CAD, or the ability to read technical plans and drawings would be an advantage.
• A proactive, resourceful and detail-focused approach, with a strong team ethic and can-do attitude.

Benefits

• Annual company performance bonus
• Healthcare scheme
• Company pension
• 24 days annual leave plus bank holidays
• Free onsite parking
• Company-provided uniform
• Ongoing training, mentoring and genuine career development opportunities

How to apply

To apply for this Sales Co-ordinator position, please submit your CV and a cover letter outlining your relevant experience and why this role is of interest to you.