Overview

We\''re the Smarter Journeys Lab, an integral part of the Colleague Channels Platform. Our mission is to enhance customer journeys and drive growth through innovative digital solutions. Our product range includes services such as Fraud Self Service, Diary Management, and Workforce Planning, all designed to create seamless experiences for customers and improve colleague efficiency. We\''re proud of our inclusive and innovative culture, with a strong focus on continuous learning. We\''re committed to leveraging AI, automation, and advanced technology to deliver real value for customers and the business. Over the next few years, we\''ll be rolling out pioneering solutions across Knowledge Management, Complaints, Mortgage Journeys, and Back-Office improvements, while strengthening our core platforms such as Appointment Booking and PEGA. This is an exciting opportunity to shape the future of our products, enhance customer value, and deliver smarter, data-driven solutions. We\''re passionate about being northern-based and putting the North on the map for LBG. Join us and be part of this exciting journey!Seeking individuals excited to transform customer and colleague outcomes using the latest technologies. You\''ll need to be able to create and articulate a product vision and turn this into reality through agile delivery. You\''ll support and handle varied groups of people, ensuring you hold others to account. You\''ll excel at working with diverse individuals, encouraging lasting connections, and navigating uncertainty to get results.Responsibilities

You\''ll be responsible for the day-to-day leadership of a feature team to help Reimagine our Moment of Truth Journey across either Bereavement and Power of Attorney. This includes managing and reporting to senior stakeholders up to Exec level, leading the team to plan and execute agile delivery, ensuring all governance is completed, helping to shape the roadmap and vision for a set of products, providing input on prioritisation based on differing customer demands, supporting the team in understanding and removing blockers. You\''ll be accountable for delivery of your product outcomes, working with your team, and across teams in other platform labs and 3rd parties. You\''ll partner with Customer Journey Managers, Engineers, Lead Product Managers and dependant Platforms, to bring requested features to life.Qualifications

A strong grounding in Product Management and Agile Methodology with proven experience of managing across multiple products.Ability to create a clear product strategy using both internal and external insight and clear data points.Strong track record of delivery of scale solutions ensuring clear objectives and key results and value is measurable.Collaborative approach to working with internal teams, partners and third party suppliers.Excellent communication skills with evidence of influencing up to senior Executive level.Experience of delivering AI products or ability demonstrate understanding of the technology.People management skills as leading and coaching other colleagues will be a core part of the role.Experience of business and/or IT change delivery; proficient in the use of all core change tools (JIRA, Jira Align and Confluence)Experience of working with geographically disparate software development teams or working with our partners, such as TCS and/or other external software vendors to LBG.A growth mindset, striving to grow your own capabilities by pursuing and investing in personal development opportunitiesA curiosity to adopt new ways of working and finding a way to incorporate agile practicesDesirable

Experience of delivering AI products or ability demonstrate understanding of the technology.Experience of working with diverse teams and stakeholders across organisational boundaries.Benefits and Inclusion

A generous pension contribution of up to 15%An annual bonus award, subject to Group performanceShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days\'' holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesAbout Lloyds Banking Group

Want to do amazing work, that\''s interesting and makes a difference to millions of people? Join our journey! At Lloyds Banking Group, we\''re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\''ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you\''ll have many opportunities to learn, grow and develop. We keep your data safe. So, we\''ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We\''ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We\''re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we\''re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

#J-18808-Ljbffr